Privacy Policy

Your privacy is important to us.

Tchi Life LLP (“Tchi”)  is dedicated to ensuring the privacy of our customers and have implemented stringent security measures and procedures, so you can be assured that any details you submit online remain secure. This notice describes our privacy policy.

By visiting Tchi you are accepting the practices described in this Privacy Policy. Tchi may, from time to time, review and update this privacy policy to take account of new laws and technology and changes to Tchi’s operations.

We store the personal information you enter on the Website or give to Tchi in other ways. We obtain most personal information through the Tchi account registration process and updates to account details. You may provide information when you request or acquire a product or service from Tchi or its related bodies corporate, provide a product or service to Tchi, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with Tchi in person, by email, telephone or in writing (for example if you contact customer service or provide feedback).

The personal information that we collect on individuals may include, but is not limited to, your name, contact details (including email, home address and billing address), payment details and other personal information we collect in the course of a transaction or that you provide to us when you contact us.

Tchi endeavours to collect personal information about an individual only from that individual. In some circumstances Tchi may obtain personal information from a third party.

Tchi may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.

Tchi may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.

Tchi uses personal information to:

  • Provide you with products or services you have requested.
  • Personalise and customise your experiences on Tchi, including saving shopping cart information.
  • Help Tchi manage and enhance its services.
  • Communicate with you.
  • Provide you with ongoing information about opportunities on Tchi in which Tchi believes you may be interested.
  • Give you the opportunity from time to time to receive email and 'e-newsletters' from Tchi.
  • In most cases where Tchi asks you to provide information about yourself, if you do not provide Tchi with that information, Tchi will not be able to provide you with the requested product or service.

Personal information is collected, stored and used by Tchi in accordance with this Privacy Policy and the Singapore Spam Control Act (Chapter 311A).

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

Tchi may also provide your information to:
Third parties engaged by Tchi to perform functions on its behalf, such as processing credit card information, order fulfilment, mailouts, shipping, debt collection, marketing, research and advertising; and third parties authorised by you to receive information held by Tchi.

Tchi protects the personal information Tchi holds from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, password access, secure servers and encryption of credit card transactions. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Tchi endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. You can update your Tchi account information via the Your Account section on our Website or by writing to Tchi at the contact address detailed in this privacy policy.

If you believe that Tchi has breached the Singapore Spam Control Act (Chapter 311A) you may contact Tchi in writing at the address details provided in this privacy policy. Tchi will investigate your complaint and endeavour to respond to you within a reasonable time after your complaint is received.

Account information.
Members can access the account information Tchi holds about them at any time via the Your Account section on our Website.

To contact Tchi.
If you have enquiries or wish to provide feedback about this policy, please mail Tchi at: hello@tchi.life